UX Work Collection
FamilySearch (DQS)
Summary
In-Depth
🔎 Overview
Project Type: Internship Project
Duration: 1.5 months
Role: UX Designer & Researcher
Methods: User Interviews, Research, Prototyping, User Testing
The Data Quality Score in Family Tree can give users confidence in the sources and information about their ancestors. It can help users find areas of improvement or signal errors and inconsistencies in their family tree.
🧩 Problem
FamilySearch's users were experiencing data inconsistencies within their family tree. The conceptualisation of an algorithm to perform checks on data to highlight errors, inconsistencies, and areas for improvement was performed prior to my joining. My task was to improve on the initial designs that were drafted before I joined.
Identifying key issues through A/B Testing:
Unclear iconography
Lack of urgency & clarity
Difficulty interpreting scores
💡 Solution
Simplify and clarify the functions of the tool
Reduce cognitive load through smart, visual UX
Encourage user engagement and conversion through clarity
🔑 Key Features
Quality Score Summary:
Reorganized Quality Score Issues
Collapsible Score Details
Quality Score Info Sheet:
Unified Side Sheet for All Issues
Score Bar Color Change
Issue Count Display
Enhanced Overview for Users
Balancing Mobile-First Design with System Constraints:
Multiple Access Points for Quality Score
Optimized Quality Score Display:
🎯 Outcomes & Learnings
User Testing Skills:
Asking the right questions is crucial in helping a designer gather useful and appropriate feedback for development.
Adaptability:
One needs to be able to adapt their design thinking processes to fit the needs and goal of each project.
Critical Evaluation Skills:
The method of critically evaluating and reflecting on user feedback can be pivotal in the product development.
Cost of design decisions on backend:
Deeper insight to how design decisions can impact the cost on backend.
Complexities of real-life relationships in interface design:
This project highlighted the intricacies of relationships that can exist within a family and it's hidden dangers.
Summary
In-Depth
🔎 Overview
Project Type: Internship Project
Duration: 1.5 months
Role: UX Designer & Researcher
Methods: User Interviews, Research, Prototyping, User Testing
The Data Quality Score in Family Tree can give users confidence in the sources and information about their ancestors. It can help users find areas of improvement or signal errors and inconsistencies in their family tree.
🧩 Problem
FamilySearch's users were experiencing data inconsistencies within their family tree. The conceptualisation of an algorithm to perform checks on data to highlight errors, inconsistencies, and areas for improvement was performed prior to my joining. My task was to improve on the initial designs that were drafted before I joined.
Identifying key issues through A/B Testing:
Unclear iconography
Lack of urgency & clarity
Difficulty interpreting scores
💡 Solution
Simplify and clarify the functions of the tool
Reduce cognitive load through smart, visual UX
Encourage user engagement and conversion through clarity
🔑 Key Features
Quality Score Summary:
Reorganized Quality Score Issues
Collapsible Score Details
Quality Score Info Sheet:
Unified Side Sheet for All Issues
Score Bar Color Change
Issue Count Display
Enhanced Overview for Users
Balancing Mobile-First Design with System Constraints:
Multiple Access Points for Quality Score
Optimized Quality Score Display:
🎯 Outcomes & Learnings
User Testing Skills:
Asking the right questions is crucial in helping a designer gather useful and appropriate feedback for development.
Adaptability:
One needs to be able to adapt their design thinking processes to fit the needs and goal of each project.
Critical Evaluation Skills:
The method of critically evaluating and reflecting on user feedback can be pivotal in the product development.
Cost of design decisions on backend:
Deeper insight to how design decisions can impact the cost on backend.
Complexities of real-life relationships in interface design:
This project highlighted the intricacies of relationships that can exist within a family and it's hidden dangers.
FamilySearch
Olive Yuen